this E-Mail is regarding your lost order.
Again, please again let us apologize for the situation. We certainly
appreciate your custom, it makes us sad to hear about these problems when
it comes to the delivery of your items.
Your order was shipped a long time ago. You should have gotten it a long
time ago as well. Our records say, you unfortunately did not get it. If
you have received your order in the meanwhile, please kindly reply to us
that you have received it.
If your order has not arrived, then we can, at this time, only offer a
refund in form of store credit for furture purchases at Play-Asia.com. We
possibly could offer a resend of the lost item, and we will do so if
requested, however, please keep in mind that we can not give any guarantee
that the replacement would arrive, and that such action would be on your
own risk.
We kindly ask you, to reply to this email whether your item arrived in the
meanwhile or not.
As said before, if your item did not arrive, we can offer a store credit
in full value of your lost order, or, if requested (and understood that we
are not liable for the repeated loss of the resend) we can resend the
item.
We can not rule out that your parcel might eventually arrive still, if it
does arrive, please kindly let us know.
Once again please accept our apologies for the inconvenience caused.