What email address do you use to contact customer support? I have mailed sales@openpandora.org for lack of knowing any other options but have not received a reply from them. Ever since I first got my unit the right shoulder button has been jammed and the case was "creased" on the right side (left side is clasped tight but the right side top case is significantly stretched away from the bottom case). I'm sure the fix for this is easy but I'm not into voiding the warranty to solve the problem.