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Re: PayPal buyers at the German GP2x Shop (shop.gp2x.de) READ!
Craig and ED have posted at least half a dozen updates between them to a situation that is less than 24 hours old. Would you like hourly posts saying "Paypal still hasn't given us a straight answer."?Origin said:I, and I'm certain its probably at least 75% of the PayPal orders, am becoming increasingly fustrated by the lack of updates for the situation.
Originally, Paypal was not to be a payment option. Only after a week of people demanding Paypal, did they relent. During that week, myself and anybody else who knew better tried to explain exactly why Paypal was a dangerous and unreliable payment vector for businessmen. This exact situation was predicted weeks ago, but Craig decided to give his customers what they wanted, whether it was a good idea or not. Any fault that does not lie with Paypal themselves lies squarely at the feet of those that chose to pay with a service that is well known to arbitrarily seize funds.While I also realize its not entirely your fault that PayPal is rejecting the orders as per their rules, you also have to take into account that you did in fact allow the PayPal orders.
If Paypal decides to stiff you on currency conversion, that's nobody's call but theirs. You can't hold somebody else responsible for Paypal's bad business practices.So, what I'd like to know is what exactly are you going to do to make the situation better. By offering alternate methods to pay and ignoring the other problems is not adequate in my opinion. If it works out such that we're going to get a full refund of the original amount in the currency we use, and we'll just pay with an alternate method that we would have used had PayPal not been offered as an option, then we have no issue. But that is a pretty big if, and I doubt that will be the case.
ED has put in three calls to customer service in less than 24 hours, and they're not providing any answers. What else would you suggest? If you're going to make unreasonable demands about service when everything possible is already being done, please take your business elsewhere.At any rate, Pandora should be the one answering these questions. If I have to go through the hassle of contacting PayPal to find out the bad news myself, and Pandora isn't going to do anything about it, then I'm sorry, I'll take my business elsewhere.
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