intense_mc said:
			
		
	
	
		
		
			Any big company wouldn't flame anyone for expressing dissatisfaction of service, especially when it comes to "I'm leaving you" - that's why there are retention and loyalty departments. There shouldn't be this big 'oh piss off then' attitude if someone gives a legitimate reason to cancel. What kind of customer services is that??
		
		
	 
I guess you never actually tried to cancel something from a big company.  The retention department is exactly that... basically the mafia.  They won't let you cancel, no matter what legitimate reason you have, without a half hour of interrogation.  They beg, they plead, they offer incentives to stay ("I am canceling cable because I don't have a TV any more" : "but you might have one in 6 months, just stay with us").