But now you are still fulfilling those who only sent payment to you, and the device you created with help from the other guy
So you knew you had no obligation to help him out with clearing his queue or refund if things went bad?
If I knew this from the start, then I would have went with the guy who did all the real work to feel safe. YOU.
ED's role is as he said above, but to further clarify this: Craig was originally the manufacturer
, ED was only supposed to buy and resell units from Craig. Originally ED was the retailer
, not the supplier of stock. Craig was the supplier.
It was worse than what you wrote: ED knew that if things went bad, he could not clear his queue or even easily pay his refund requests.
He took a big risk initially. He was now at the mercy of the supplier (i.e. Craig) to whom he had given the preorder money.
As you probably realized now: You did go with the guy who "did all the work": Craig.
It's just that he totally ****ed up that work and managed to burn all the preorder money during that act.
And that is when ED stepped in. Craig was ready to call it quits. ED figured things could still be salvaged with changes to manufacturing management and what essentially amounts to a loan ED got from investors. That happened long after the preorders had been made and all preorder money had been burned by Craig already. So then ED started to manage the manufacturing.
All the threads were moved from Craig's hands to ED, who then took a big sledgehammer and started hammering some sense into the mess Craig had left.
It should also be pointed out, that Craig resumed making a mess even after this: Major messes were:
He introduced the 1GHz preorder idea.
He also mismanaged his customerrecords so that not even he had any idea how many customers there even are, much less what they initially ordered.
Because of this latter mess ED's loan from the investors turned out to be undersized. You cannot blame this on ED either. He based his calculations on data Craig gave him. I am sure ED's calculations were accurate for the data he was given by Craig, or the investors would simply have said "forget about it"
. Investors tend to be pretty good at reviewing such things. This might also be why Craig does not like investors; he obviously does not want to be "responsible" to people who probably know about funding and about getting a return for their investment.
It could even be said that the horse you (and I
, for that matter, since I ordered from Craig too and never got a unit from him!) bet on when ordering, whether "forced" or not, looked like the winning horse at the time. In theory, as the manufacturer, Craig could have put your Pandora into the mailbox a few days earlier than ED, had things turned out right...